Refund policy
Order Not Received
Has your order not arrived? We help you right away.
As an extra service, on top of your legal rights, you can choose one of these options:
- We send your order again, or
- You get a full refund, or
- You get a voucher for the full amount.
This offer applies once per order, free of charge.
If the resent order also does not arrive, we offer a voucher. We subtract the shipping costs from this voucher.
Returns and EU 14-Day Right of Withdrawal
You can cancel or return your order within 14 days after you receive it. You do not need to give a reason.
Your item must meet these conditions:
- Unworn or unused
- Tags still attached
- Original packaging
- Blister seal unopened
- Receipt or proof of purchase included
Exception for seeds
This right does not apply once you open the seed packaging seal. This is for hygiene reasons, as allowed by EU law.
How to start a return
- Email us at info@nirvanashop.com.
- Wait for our confirmation.
- Send your return to: Nirvana Shop, Camplaan 20-b, 2103 GW Heemstede, The Netherlands.
We only accept returns that we have approved first. If approved, we send you a shipping label and instructions.
Return Shipping Costs
You pay the return shipping costs yourself.
Damages and Issues
Check your order as soon as it arrives.
Contact us right away if:
- The item is broken or damaged
- You received the wrong item
We will look into the issue and fix it.
Germination Issues
Do your seeds not germinate? Report this within 30 days after you receive your order.
After 30 days, we cannot offer a replacement. This is because we cannot check how the seeds were stored or handled.
Our storage advice
- Keep seeds in a cool place
- Keep seeds in a dry place
- Keep seeds in a dark place
- Use a proven germination method
Exchanges
Want a different item? Follow these steps:
- Return the item you have.
- Wait for approval of your return.
- Order the new item separately.
Refund Processing
We check your return first. Then we tell you if your refund is approved.
If approved:
- We refund your original payment method.
- This takes up to 10 business days.
- Your bank may need extra time to process it.
Has it been more than 15 business days since approval? Contact us at info@nirvanashop.com.